Associate IPD - Patient Care Services at artemismed

, , India -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Knowledge, Communication Skills, Stress Management Skills, Customer Relations Management Skills, Software Handling Skills, Team Leadership, Attention to Detail, Result Oriented, Feedback Management, Operational Monitoring, Grievance Handling, Cost Control, Patient Coordination, Training and Mentoring, Adherence to Policies, Time Management

Industry

Hospitals and Health Care

Description

Objective To monitor the efforts of the team below ensuring a Caring and Patient Centric vision by way of imparting regular counseling & training. Principal Accountabilities : Principal Accountabilities (A) Operational • Monitor smooth functioning of the department. • Cross check scroll of all the PCA before depositing to finance along with cash. • Coordinate effectively for Patients / Visitors. • Work closely with OPD consultant and Patient, to coordinate efficiently. • Make sure PCA are disseminating precise information as per the Hospital Protocol. • Available as mentor to all PCA & help them whenever needed. • Responsible for all the responsibilities of PCA as well. • Make sure to download information regarding any VIP moment to all PCA. • Feedback Management & encourage patient to give their valuable suggestions. • Forward all the feedback to controller everyday before closing the shift. • Ensuring the opening and closing of the shifts by staff effectively. • Addressing grievances and other feed back. • Ensuring timely and error free dispatch of corporate and TPA billings from billing department. • Exercise & practicing effective cost control while managing the department stationary. • Ensuring filing and sorting of reports shift wise. Performance Parameters • Product Knowledge • Result Oriented and focused. • Communication & Stress Mgmt. Skills. • Adherence to various policies & procedures • Ensuring Feedback Form Collection > 90% • Involvement in resolving Patient centric concerns • Target focused & result oriented. • Software handling skills • Handling Deliverables in time. • Team Leader and a Player • To be able to control patient waiting time to 80%) • Eye for Detail • Attitude. Education Graduate Experience Preferably with 2-3 years experience in Healthcare / Service Industry Knowledge • Strong Knowledge of Hospital System • Strong Inter personal, Communication and stress management Skills. • Customer Relations Management Skills. • Software Handling Skills or ability for the same • To achieve customer satisfaction levels in Front Office to 80% - 85% as evaluated through feed back forms or otherwise. • To be able to monitor team and have errors free registration as well as the billing to more than 90%. • To be able to generate customer feed back forms to more than 60% of the total movement. • To achieve targets or goals set by the department.

Responsibilities

The Associate IPD - Patient Care Services is responsible for monitoring the department's operations, ensuring a patient-centric approach, and providing mentorship to Patient Care Associates (PCA). This role involves coordinating with patients and consultants, managing feedback, and ensuring compliance with hospital protocols.