Associate at Iron Mountain Ltd

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Billing Disputes, Salesforce.com, CRM Systems, Problem-Solving, Analytical Thinking, Attention To Detail, Root Cause Analysis, SLA Management, Compliance, Documentation

Industry

IT Services and IT Consulting

Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Summary Iron Mountain is seeking a detail-oriented and customer-focused person to join our Customer Excellence team. In this role, you will be responsible for ensuring the prompt and accurate resolution of billing disputes while upholding our high standards of customer service. You will join the North America Billing Disputes sub-process, a critical team dedicated to maintaining financial accuracy and fostering positive customer relationships across the region. What You’ll Do In this role, you will: Investigate and resolve customer billing disputes through Salesforce.com (SFDC) to ensure all cases are settled within defined Service Level Agreements (SLAs). Collaborate with cross-functional teams including Billing, Sales, Contracts, and Operations to perform root cause analysis and ensure timely, accurate resolutions. Ensure compliance with internal policies and controls by accurately documenting all interactions in Salesforce.com (SFDC) and supporting audit requirements as needed What You’ll Bring The ideal candidate will have: Experience in customer service, billing, or dispute resolution, preferably supporting the North America region. Strong knowledge of Salesforce.com (SFDC) or similar Customer Relationship Management (CRM) systems and proficiency in billing processes. Proven ability in problem-solving and analytical thinking, with a sharp attention to detail and the ability to manage multiple priorities in a fast-paced environment. Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

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Responsibilities

The role involves investigating and resolving customer billing disputes promptly and accurately using Salesforce.com (SFDC) to meet defined Service Level Agreements (SLAs). This requires collaboration with cross-functional teams for root cause analysis and meticulous documentation of all interactions to ensure compliance.