Associate IT Specialist – ServiceDesk

at  Summit

Are you studying and want to start a career in IT? Join the summ-it team!
Do you want to learn new technologies and then work in projects for global brands, but still within a non-corporate structure?
At summ-it we prioritize your development and create space for you to express your ideas. Our employees participate in industry conferences and events on a wide range of IT topics, and improve their skills through various trainings and workshops under the supervision of experienced mentors.
We work with databases with a total volume counted in PB, and optimize systems fighting for every ms. We currently manage more than 10 000 database systems for our clients.

REQUIREMENTS:

• Secondary technical education or extramural students of the last 2 years of technical studies
• General understanding of IT related aspects
• Basic knowledge of Windows and Linux systems
• Due to the local character of the work, presence in the office in Poznan is required (especially during the induction period)
• Knowledge of English at the level of min. B2

• Remote support of customers in the field of IT
• Communication with the user
• Preliminary analysis of problems and incidents
• ServiceDesk software support
• Resolving basic requests
• Forwarding advanced requests to third and second line support
• Managing hardware inventory and licenses
• Preparation and supervision of computer workstations