Operations & Support (100%):

• Serve as the primary contact for IT related problems and issues for Bain employees
• Install, configure, and upgrade software and operating systems
• Investigate, troubleshoot and resolve hardware and software problems on computer systems
• Maintain accurate inventory database, repair log and activity log
• Enforce TSG guidelines and policies
• Manage user accounts and set permissions
• Coordinate off-site repairs with external vendors
• Work with other TSG staff to test new applications and upgrades
• Support development of end user training programs
• Demonstrated interest and aptitude in technology and technical issues
• Communicate well with customers and members of the team, display a confident and self-motivated approach
• Strong time management and prioritization skills in a multi-tasking environment
• Ability to work well in a team environment, support other members of the TSG team as they support our customers
• Ability to be calm and think clearly under pressure
• Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches