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Associate - Lead Management - Customer Service - Mumbai - Lodha (I-Think Te at Tata Capital
Thane, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Lead Management, Customer Service, CRM, Inbound Query Resolution, Outbound Calling, Team Management, Productivity Monitoring, MIS Reporting, Inter-departmental Coordination, Insurance Renewal, Retention, Promotional Calling

Industry

Financial Services

Description
10154 Responsibilities: ·         Handle and monitor various types of calling viz: Awareness, Over-due, Promotional, Special Event, Insurance Renewal, Retention and exit calling Generating leads through above callings ·         Manage & Monitor CRM for final closures ·         Inbound query resolution of Customers – Calls & Emails. ·         Co-ordinate for closure of all inbound/Out bound calls & emails with the inter-departmental officers ·         Co-ordination with internal departments for timely and correct resolution to the customer ·         Handle a team of executives and their productivity as per the desired goals of the organization Preparation of MIS.   Qualification: Post Graduate/ Graduate in any discipline  
Responsibilities
The associate will manage lead generation through various calling campaigns and handle inbound customer queries via calls and emails. They are also responsible for monitoring CRM closures, coordinating with internal departments, and overseeing team productivity.