Associate Loan Servicing Representative

at  Wells Fargo

About this role:

• Wells Fargo is seeking an Associate Loan Servicing Representative in Consumer Lending as part of WF Auto. Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support Loan Servicing functional areas and processes.
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions.
• Create, review, research and calculate legal letters that are moderate to complex in nature.
• Review, research, process, and respond to inquiries of moderate complexity from internal personnel pertaining to loans and various areas within Loan Servicing and Legal Notices.
• Escalate non-routine questions to experienced individuals.
• Perform Second Level Reviews of automated Legal Notices to review account information while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations.
• Coordinate with internal teams to ensure timely and accurate notice delivery.
• Recognize and report any inconsistencies found in assigned legal notice processes.
• Ensure confidentiality and security of sensitive customer information.

Required Qualifications, US:

• 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Experience with the following systems, iNotice, Cars, iTop
• Experience in legal notice processing and/or second level review.
• Strong attention to detail, including accuracy in grammar and a sharp focus on identifying and resolving errors.
• Strong organizational, multi-tasking, and prioritization skills
• Ability to exercise independent judgment to identify and resolve problems.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work effectively in a team environment.
• Knowledge and understanding of auto policies and procedures.

Job Location:

• 6051 State Highway 161, Irving TX

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

About this role:

• Wells Fargo is seeking an Associate Loan Servicing Representative in Consumer Lending as part of WF Auto. Learn more about our career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Support Loan Servicing functional areas and processes.
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions.
• Create, review, research and calculate legal letters that are moderate to complex in nature.
• Review, research, process, and respond to inquiries of moderate complexity from internal personnel pertaining to loans and various areas within Loan Servicing and Legal Notices.
• Escalate non-routine questions to experienced individuals.
• Perform Second Level Reviews of automated Legal Notices to review account information while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations.
• Coordinate with internal teams to ensure timely and accurate notice delivery.
• Recognize and report any inconsistencies found in assigned legal notice processes.
• Ensure confidentiality and security of sensitive customer information