Associate, Logistics at TerraCycle

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Written Communication, Verbal Communication, Customer Satisfaction, Team Player, Problem Solving, Documentation, Compliance, Shipping Quotes, Shipment Monitoring, Equipment Management, Route Building, Process Improvement, Microsoft Office, Google Suite, SAP

Industry

Environmental Services

Description

Description TerraCycle Overview TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse. Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle. In 2019, TerraCycle introduced Loop - a platform that allows brands, retailers and consumers to move from a disposable to durable supply chain, enabling consumers to responsibly shop for a wide variety of commonly used products in reusable packaging. Since its debut, Loop has developed into the leading global reuse platform and is available in France, the United States and Japan. TerraCycle and Loop have received hundreds of awards and recognitions and have been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others. Job Overview The Associate, Logistics works to support the overall Logistics Department. This individual should be highly organized and possess stellar written and verbal communication skills. Must have a high regard for customer satisfaction, be a team player, and can think quickly on their feet. Primary Responsibilities Answer customer inquiries, with customer service as a top priority through all interactions Documentation & Compliance: Prepare, review, and maintain accurate shipping documents (bills of lading, customs paperwork) Develop a general understanding of customer specifics including site needs and pricing Schedule/monitor shipments, costs, timelines and productivity keeping in mind customer specifics Communication & Service: Serve as the point of contact for clients, vendors, and internal teams regarding shipment status, resolving issues as they arise. Address and resolve shipments problems or delays with the transporters and / or the customers Collaborate with operations internally and externally with customers, suppliers and 3rd party partners to ensure logistics standards are met. Accurately and efficiently provide shipping quotes to the sales / operations teams Comfortability with equipment management including preventative maintenance and repair Help to build full, efficient routes by reaching out to existing customers to see if they have any materials to be picked up Recommend process improvements for area of responsibility Report compliance matters to appropriate manager Requirements Desired Qualifications Must be resourceful, organized, and able to provide exceptional customer service Possesses critical thinking and problem-solving abilities Proficient in Microsoft Office, Google Suite, and SAP Experience within shipper portals - FedEx, UPS, etc Must possess positive, effective verbal and non-verbal communication skills Must possess emotional intelligence with outstanding interpersonal skills Familiarity with DOT compliance and best practices Compensation Medical, Dental, Vision, Life, AD&D insurance available after 30 days 401(k) plan with company match available after 30 days Employee Assistance Program 22 PTO + 2 VTO + 9 paid holidays per year Hybrid work schedule (after 90 days of employment) Year-round Flex Fridays, as schedule allows TerraCycle is an Equal Opportunity Employer and is committed to Diversity, Equality and Inclusion. Note: International candidates must be eligible to work in their country of employment. At this time TerraCycle does not provide for visa sponsorships. Job description is not all inclusive. TerraCycle reserves the right to amend this job description at any time.

Responsibilities

The Associate, Logistics will primarily handle customer inquiries, maintain accurate shipping documentation, and schedule/monitor shipments while keeping customer specifics in mind. This role also involves serving as a point of contact for shipment status, resolving delays, and collaborating internally and externally to meet logistics standards.