Associate Mako Product Specialist, Dammam at Stryker - New Zealand

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Robotic-assisted surgery, Technical support, Clinical product support, Troubleshooting, Inventory management, Instrumentation, Customer service, Relationship building, Biomedical engineering, Medical engineering, MS Office, Surgical support, Training and education, Interpersonal skills, Communication skills, Independent decision making

Industry

Medical Equipment Manufacturing

Description

Work Flexibility: Field-based This role involves providing technical expertise to sales representatives, resellers, and customers during the sales process, including performing technical support at customer sites and resolving product issues. It includes hands-on training with Stryker’s Mako robot, covering setup, breakdown, and intra-operative activities for successful surgical outcomes. You will offer clinical product support, provide on-site assistance during surgeries, address technical issues, and deliver training and customer education for assigned accounts. What you will do : Complete Mako training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage. Complete JR 101 and 201 training and develop an understanding of all basic manual procedures. Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery. Build troubleshooting skills to solve technical issues related to the robot. Collaborate with the Education and Field Service teams to learn basic technical components of the robot. Shadow and assist in the day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures. Complete supervised cases are needed to obtain full certification for each application. Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff. Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons before scheduled surgeries. Assist in product demonstrations and lab logistics to service sales, marketing, and potential customers. Build collaborative relationships with internal sales team members to achieve business objectives. What you need : Bachelor's Degree in a related technical or clinical field of study preferably Biomedical or Medical Engineering Fluent English & Arabic language skills (Spoken & Written) Use of computer and MS Office tools Ability to work in a team oriented environment with excellent interpersonal and communication skills Self-motivated, detail oriented and a proven history of ability to make independent decisions Comfortable in Operating Room environment Travel Percentage: 70% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

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Responsibilities

Provide technical expertise and on-site clinical support for Mako robotic-assisted surgeries at customer facilities. Manage inventory, instrumentation, and training for surgeons and hospital staff to ensure successful surgical outcomes.