Associate Manager, AI Research Lab Strategy & Operations at DoorDash USA

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

200000.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategy & Operations, AI Research, Business Planning, KPI Tracking, Analytical Thinking, Project Management, Go-to-Market Strategy, Model Evaluation, Stakeholder Management, Data Benchmarking, Product-Market Fit, Resource Allocation

Industry

Software Development

Description

About the Team AI Research Lab is one of DoorDash’s frontier innovation hubs, focused on building the foundation for an AI-native future across our three core audiences: consumers, merchants, and dashers. As AI capabilities accelerate, the AI Research Lab operates at the center of technical exploration and real-world execution — connecting frontier model research, internal platform investments, operator teams, and strategic external partners. Our mission is to translate cutting-edge AI research into scalable, production-ready systems that drive measurable business impact. We combine deep technical rigor with strong operational execution to ensure that breakthrough capabilities become durable competitive advantages for DoorDash. About the Role As an Associate Manager, Strategy & Operations on our AI Research Lab, you will play a central role in converting frontier AI advancements into shipped products and scalable infrastructure. You will operate across research, product, and operations to move from early discovery and experimentation to deployment and impact. This role sits at the intersection of customer insight, technical innovation, and business execution. You will help define and scale the Lab’s most important bets while building the foundations that enable AI applications to compound over time. You’re Excited About This Opportunity Because You Will … Reimagining core experiences through AI, such as the merchant journey, by partnering directly with in-field merchants, sales, support, product, and engineering teams. You will help unify major initiatives (e.g., AMPED, VAM, NBA, and other Mx-first efforts) into a coherent, AI-native interaction model. Own revenue-driving AI initiatives, operating as the accountable business owner for high-priority AI bets and ensuring clear linkage between technical progress and financial outcomes. Lead business planning cycles, developing go-to-market strategies for AI-powered products and capabilities, overseeing execution through structured project plans, resource allocation, and KPI tracking. Develop new business metrics and measurement frameworks, including: Defining what should be measured and why Establishing performance thresholds using data-driven benchmarking Localizing metrics across geographies and market types Driving AI adoption across DoorDash by enabling non-technical teams with enterprise tools, workflows, and experimentation sandboxes that integrate AI into daily operations. Building scalable AI foundations, including evaluation datasets, guardrails, monitoring systems, and strategies for custom foundation models that ensure safety, reliability, and long-term leverage. Operationalizing frontier technologies from external partners (e.g. OpenAI, Anthropic, and emerging startups), translating research breakthroughs into revenue-generating product capabilities and production systems. Supporting the development of a DoorDash data collection marketplace, strengthening proprietary data advantages and long-term model performance. Leading rapid experimentation cycles, validating product-market fit, measuring business impact, and ensuring AI initiatives translate into tangible outcomes. This role requires an entrepreneurial leader who thrives in ambiguity and can bridge technical depth with structured execution. You should be comfortable engaging directly with merchants, collaborating with engineers on model evaluation strategies, structuring strategic AI partnerships, and diving into metrics to diagnose performance. We’re excited about you because… You have a Bachelor’s degree or higher You have 3+ years of experience in consulting, strategy, or operations; high-growth/early-stage startup or entrepreneurial experience is a big plus Your expert communication and interpersonal skills set you apart You are a strong analytical thinker who can provide applicable recommendations out of a complex, sometimes murky, dataset You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment Your charisma allows you to excel at connecting with Merchants and internal teams to promote products and drive adoption You crave responsibility and want to shape the vision and direction of the company You’re willing to get your hands dirty and you’re open to feedback. You’re excellent at motivating potential partners to see the benefits DoorDash Commerce Platform will bring to their business Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $136,000—$200,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Responsibilities

Lead the translation of frontier AI research into scalable, production-ready systems and revenue-driving products. Manage business planning, KPI development, and the operationalization of AI technologies from external partners.