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Associate Manager - Automation Support at Boston Scientific Corporation Malaysia

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automation Platforms, RPA, Scripting, Workflow Automation, Orchestration Tools, ServiceNow, Jira, ITIL, Cloud-Based Environments, Integration Practices, Analytical Skills, Problem-Solving Skills, Communication Skills, Stakeholder Management, Collaboration Skills, Performance Management

Industry

Medical Equipment Manufacturing

Description

Lead the Automation Support team, providing direction, mentorship, and performance management. Collaborate with stakeholders across IT, operations, and business units to streamline support processes. Ensure timely response to business queries related to automation solutions aligned with business needs. Strong understanding of automation platforms (e.g., RPA, scripting, workflow automation, or orchestration tools). Hands-on experience with ServiceNow (ITSM modules) and Jira (Agile project management). Knowledge of ITIL frameworks and best practices for IT service management is good to have. Familiarity with cloud-based environments and integration practices. Proven ability to lead and motivate support teams in a fast-paced environment. Strong analytical and problem-solving skills with a focus on root cause resolution. Excellent communication, stakeholder management, and collaboration skills. Ability to manage multiple priorities and deliver results under tight deadlines. Bachelor's degree in computer science, Information Technology, or related field. 5+ years of relevant experience in IT support or automation, with at least 2 years in a supervisory or managerial role. Certifications in ITIL, ServiceNow, or project management (e.g., PMP, Agile/Scrum) preferred. Establish and enforce governance and best practices for automation lifecycle management. Process & Tools Management Manage ServiceNow for incident, problem, and change management tracking related to automation solutions. Ensure proper documentation of automation processes, technical specifications, and user guides. Provide timely communication on incident resolution, project updates, and process changes. Build cross-functional relationships to promote adoption and optimal use of automation technologies.

Responsibilities

Lead the Automation Support team, providing direction and mentorship. Collaborate with stakeholders to streamline support processes and ensure timely responses to business queries related to automation solutions.