Associate Manager Client Technology at Harris Computer

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server Administration, ITIL Processes, Problem Management, People Management, IT Service Delivery, IIS, SQL Blocking, Windows Cluster Management, Azure Monitor, Logic Monitor, SentryOne, AppDynamics, Incident Management, Change Management, Technical Troubleshooting, Staff Mentoring

Industry

Software Development

Description

·Job DescriptionAssociate ManagerWhat we are looking for?1. Right balance of Leadership and management2. Technically sound around Widows Server administration, overall IT Operations, IT Service delivery, well versed with ITIL processes, a very good troubleshooter of technical issues3. Problem Management - Methodological Problem solving thought process - 5 Whys, RCAs, KepnerTrego4. A leader to lead a team of monitoring analysts who are responsible to monitor incoming alerts using various tools and perform actions in order to prevent potiential client impact. People Management Competencie:Overall 7+ years IT experience with at least 0-1 years of experience in leading directly 10 or more peopleCoach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.Identify and recruit internal/external talents to ensure effective mix of competencies.Recognize high performers to maintain motivation and retain key talent.Regularly communicate on company news and team progress against business plan.Technical Competencies:Understands Global Command Center/Monitoring Operations, ITSM KPIs, Problem management3-5 years of experience on Windows Server administration, IIS, Application support/troubelshooting, SQL blocking, Windows cluster management etc - should have held at least one technical role in past 5 yearsUnderstanding of any of the following Monitoring tools - Azure Monitor, Logic Monitor, SentryOne, Appd etcExperience on Microsoft office tools/application e.g. MS Excel, PowerPoint, TeamsShould have prior experience in leading teams that are ITIL process aligned - Incident, Problem, Change managementResponsibilities:Manage individual contributorsProviding weekly/monthly reports/dashboard against key problem management KPIsDaily/weekly/monthly reportsWork towards solving the problem "ONCE"Partnering with various teams/leaders to improve and expedite Problem resolutionLeading internal projects for various ongoing operational tasksBalances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.Ensure team adherence to all team, account, and client policies and procedures.Academic and Professional Qualifications:1. Bachelor’s Degree in computer science/IT2. Any relevant IT certification would be a plusTravel Requirements:1. Willing and able to travel, regionally and/or internationallyWorking Arrangements:1. Able and willing to work in 24*7*365 environment on Rotational Shifts2. Work is performed in a standard office environment with minimal exposure to health or safety hazards At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.

Responsibilities

Lead a team of monitoring analysts to prevent client impact through effective alert management and technical troubleshooting. Manage problem management KPIs, deliver operational reports, and partner with leaders to expedite problem resolution.