Associate Manager, Collections at Royal Bank of Canada

Burlington, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingualism, Interpersonal skills, Communication skills, Problem resolution skills, Rapport building, Risk mitigation, Client experience building, Organizational skills, Time-management, Independent work, Teamwork, Customer service, Equipment leasing

Industry

Financial Services

Description

Job Description What is the opportunity? You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts. This role requires 4 days in-office at our Burlington location: 5575 North Service Rd, Burlington, Ontario. What will you do? Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns Contact customers to collect total arrears including past due rental payments, interest, and fees Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners Negotiate payment plans to reduce loss from a delinquent account Work with clients, vendors, and asset remarketing companies to recover equipment Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our loss Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment Analyze accounts to determine high priority accounts to be given immediate attention What do you need to succeed? Must-have: Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Proven interpersonal, communication and problem resolution skills Proven ability to build rapport while offering the right solutions for our clients while mitigating risk Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns Strong oral and written communication skills Strong organizational and time-management skills Ability to work independently and as part of a team Nice to have: Past experience in a customer service role where you provided a variety of needs based solutions Past experience in the equipment leasing industry What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable Excellent career development and access to a variety of job opportunities across business and geographies Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Job Skills Additional Job Details Address: 5575 NORTH SERVICE RD:BURLINGTON City: Burlington Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-12-10 Application Deadline: 2026-03-16 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Responsibilities

The Associate Manager in Collections acts as a client advocate, offering advice and solutions while managing delinquent and challenging accounts for RCAP Leasing. Responsibilities include contacting customers to collect arrears, negotiating payment plans, and initiating recovery activities for uncollectable accounts.