Associate Manager, Corporate Operations at Delivery Hero

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service, Process Improvement, Data Analysis, Team Leadership, Problem Solving, Attention to Detail, Collaboration, Excel, Google Sheets, Reporting, Fleet Operations, Communication, E-commerce, Food & Beverage, Critical Thinking

Industry

technology;Information and Internet

Description

Company Description foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently! If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity. foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide. Job Description Roles and Responsibilities Handle day-to-day operations-related tasks for corporate clients and restaurant vendors Identify, analyze and support the improvement of existing business processes to optimize performance Ensure customer satisfaction and responsible for minimizing uncertainty within the customer journey Oversee day-to-day activities of Corporate Customer Service team, including scheduling, workload distribution, and real-time support for escalated issues. Develop and manage procedures and workflows to ensure that couriers are delivering positive experience to corporate clients Track order and delivery related metrics Design, build and maintain reports with Looker to empower the Corporate team to make optimal data-driven decisions Optimize fleet operations through innovation and provide support to on-the-ground couriers when required Execute related ad-hoc tasks Qualifications and Requirements Bachelor degree holder At least 3 years of working experience, prior operations experience would be an advantage Preferably with experience in Food & Beverage/E-commerce Industry Good command of English and Cantonese in verbal and typing High attention to detail, critical and great focus Structured mindset, able to prioritize and execute tasks, and streamline processes Data-driven mindset with the ability to understand the business needs and find areas of improvement within the operation Positive attitude, collaborative, fast-learner and a great team player Comfortable with basic business Excel and Google Sheets operations and formulas (basic VLOOKUP & PIVOT TABLE), along with proven problem solving and analytical capabilities (basic BigQuery Knowledge) Ability to interact with various systems and tools (training will be provided)

Responsibilities

The Associate Manager will handle day-to-day operations for corporate clients and restaurant vendors, ensuring customer satisfaction and optimizing business processes. They will oversee the Corporate Customer Service team and track order and delivery metrics to support data-driven decisions.