Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Primary Purpose: The Associate Manager for Coach Customer Care will be responsible for supporting the Ambassador function within the multi-channel retail contact center, located at our distribution center in Jacksonville, FL. This position is responsible for execution of brand-enhancing customer service initiatives, while developing and leading a team Customer Care Ambassadors to achieve departmental goals. Tactical emphasis is on customer care, escalation management, quality management, recruiting, and coaching.
The Associate Manager’s success is measured by our ability to effectively execute and balance an elevated experience for our customers (and associates) with strong sales and financial performance. The leader in this role actively contributes to strategic operational initiatives as well as daily business decisions specific to the Ambassador team. This leader will be responsible for ensuring the tactical execution of KPIs that ensure a protected client experience and continuing skill development of our Customer Care Ambassador team.
This position will report into the Sr. Manager, Customer Success.

AMERICANS WITH DISABILITIES ACT (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.

Please refer the Job description for details