Associate Manager - HR Shared Services at Sutherland Global Services UK Ltd

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Shared Services, Employee Lifecycle Management, HR Operations, Team Leadership, Performance Monitoring, Process Improvement, HRIS, Payroll Coordination, Benefits Administration, Compliance, Employee Relations, Reporting and Analysis

Industry

IT Services and IT Consulting

Description

Job Description Sutherland is seeking a detail-oriented and reliable person to join us as an Associate Manager - HR Shared Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Duties and Responsibilities: Respond to complex employee and manager queries related to the employee lifecycle and post-separation Lead and support HR operational activities, ensuring accurate and timely service delivery Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations Monitor team performance, workflows, and service levels, driving continuous improvement Coach and support team members, sharing knowledge and best practices Analyze reports and identify opportunities to improve HR processes Support HR projects and perform additional tasks as required Maintain employee records, confidentiality, and compliance with company policies and NDA Qualifications Respond to complex employee and manager queries related to the employee lifecycle and post-separation Lead and support HR operational activities, ensuring accurate and timely service delivery Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations Monitor team performance, workflows, and service levels, driving continuous improvement Coach and support team members, sharing knowledge and best practices Analyze reports and identify opportunities to improve HR processes Support HR projects and perform additional tasks as required Maintain employee records, confidentiality, and compliance with company policies and NDA Additional Information Additional health and life insurance coverage Generous annual leave Food vouchers and various discounts Competitive salary and clear career progression World-class on-the-job training Work in a cozy office

Responsibilities

Lead HR operational activities and resolve complex employee queries throughout the employee lifecycle. Monitor team performance and collaborate with various HR functions to drive continuous process improvement.