Associate Manager, Key Accounts at Razorpay Software Private Limited

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

0.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, B2B Sales, Payment Analytics, Merchant Onboarding, Revenue Expansion, Excel, Data Analysis, Relationship Management, Technical Integration, Communication Skills

Industry

Software Development

Description

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia. But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future. About the Role You'll be the primary relationship owner for a portfolio of Singapore-based merchants processed through Razorpay's international payments infrastructure. This is a high-ownership, high-visibility role sitting at the intersection of sales, operations, and product, ideal for someone who's as comfortable reading a payment analytics dashboard as they are on a merchant call. Roles and Responsibilities Own a portfolio of SME and mid-market merchants end-to-end, from onboarding to growth Track merchant GMV, success rates, and transaction trends daily; flag anomalies and drive resolution Coordinate with risk, engineering, and ops teams on escalations, disputes, and compliance matters Run regular merchant cadences: QBRs, health check calls, and upsell conversations Identify revenue expansion opportunities within existing accounts (pricing, product adoption, volume growth) Maintain MIS reports, portfolio trackers, and management-ready briefs Support the onboarding of new merchants and assist with technical integration queries Mandatory Qualifications MBA 1-3 years of experience in account management, partnerships, B2B sales preferably in SME and Mid market Exposure to payments, fintech, or lending is a plus, not a must Strong Excel/data skills: You should be able to build a tracker, not just read one Clear, confident communicator: written and verbal High ownership mindset; doesn't wait to be told twice Capability to adapt to new technology and proactiveness to adopt AI Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

Responsibilities

Manage a portfolio of Singapore-based SME and mid-market merchants, overseeing their growth and transaction health. Coordinate with internal risk, engineering, and operations teams to resolve escalations and identify revenue expansion opportunities.