Associate Manager at NielsenIQ

Vadodara, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Communication, People Management, Process Driven, Operations Management, Quality Management, English Proficiency, Capacity Planning, Workload Estimation, Delivery Timelines, Team Coaching, KPI Monitoring, Client Health Scores, RCA, Process Excellence

Industry

Software Development

Description

Job Description Associate Manager – GRFE Shift: Evening/ Night Location: Vadodara, India Function: Operations Role Overview The Associate Manager – GRFE is responsible for leading end‑to‑end operational delivery for the GRFE team, ensuring high quality, right‑first‑time execution, and strong stakeholder satisfaction. The role acts as the operational bridge between internal client services and delivery teams while driving team performance, quality improvement, and process excellence. Key Responsibilities Lead GRFE operations to ensure on‑time, high‑quality delivery against defined SLAs Act as the primary escalation and point of contact for operational and quality‑related queries Monitor, analyze, and report quality performance with focus on Right First Time outcomes Drive RCA, quality improvement initiatives, and operational excellence programs Partner with Client Services, Enablement, and Operations leads to meet client commitments Proactively communicate delivery risks, dependencies, and mitigation plans Own capacity planning, workload estimation, and delivery timelines Manage, coach, and develop the GRFE team; monitor KPIs and drive engagement Build strong stakeholder relationships and contribute to positive client health scores Qualifications Bachelor’s or Master’s degree Strong stakeholder, communication, and people‑management skills Process‑driven mindset with experience in operations and quality management Proficiency in English; additional languages are a plus Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Operations

Responsibilities

The Associate Manager is responsible for leading end-to-end operational delivery for the GRFE team, focusing on high-quality, right-first-time execution and strong stakeholder satisfaction. This involves leading operations to meet SLAs, acting as the primary escalation point, and driving quality improvement and process excellence initiatives.