Associate Manager of Consulting Services | Kinetic at Epicor Software Corporation

, , United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

178000.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Technical Leadership, Epicor Product Delivery, Client Engagement, Project Delivery, Customer Satisfaction, Business Metrics Monitoring, Staff Training, Process Development, Pre-sales Presentations, Proposal Preparation, Change Control, Teamwork, Analytical Skills, Problem-Solving, Organizational Skills

Industry

Description

The Associate Manager, Consulting Services provides direct supervision and support the work of a team of consultants participating responsible for Epicor product delivery, or client engagement with responsibility for performing implementation tasks. Performs in both a people management and a technical leadership capacity. What You Will Be Doing: Set objectives, assigns and prioritizes work tasks for PS team members and track progress. Provide input to shaping the vision, strategy and execution of Epicor’s professional services business. Coaches team on methods of project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success. Monitor and communicate internal expectations on key business metrics. Identifies and helps to address staff training and development needs. Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs. Assists sales and consulting questions for new customer discoveries. Helps develop, evolve and enforce PS processes and standards. Assists in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development. Undertakes consulting tasks related to their work area Owning a portfolio of active engagements and acting as project sponsor Managing delivery outcomes: schedule, margin, revenue, and quality Serving as the primary escalation point for customer and delivery issues Forecasting revenue and margin and managing variance to plan Partnering with Consulting and Sales on pipeline, estimates, and commercial conversations Protecting scope through effective change control What You Will Likely Bring: Ability to present in sales meetings, face to face, or remotely Ability to foster teamwork Strong analytical and problem-solving skills. Effectively communicate with customers, field consultants, executives, and co-workers Strong organizational, project management and time management skills Relevant product, technical and process knowledge for their area of responsibility Ability to travel up to 50%, may work at client site from time to time What Could Set You Apart: 7+ years applicable experience and demonstrated success/knowledge 2+ years managing and developing employees 2+ years of product support or consulting experience preferred Ongoing technical certifications to keep up with industry Bachelor’s degree (or equivalent experience) #LI-REMOTE #LI-SK About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Range: Minimum: $105,000 USD Maximum: $178,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Scott Keough At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: No Payment Required: Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. Verify Authenticity: All legitimate Epicor emails will end with “@epicor.com”. Verify job positions on our careers site at jobs.epicor.com. Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com). If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.

Responsibilities

This role involves providing direct supervision and support to a team of consultants focused on Epicor product delivery or client implementation tasks, balancing people management with technical leadership duties. Responsibilities include setting team objectives, coaching on project delivery methods to increase revenue while ensuring customer success, and managing delivery outcomes like schedule, margin, and quality.