Associate Manager - Operations
at
WESCO International
Dubai, Abu Dhabi, United Arab Emirates
-
Full Time
Start Date
Immediate
Expiry Date
09 Dec, 26
Salary
0.0
Posted On
10 Sep, 26
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Transportation & Logistics
Description
Job Description:As the Associate Manager - Operations, you will manage priorities in a customer-centered warehouse environment that generally has ten or less employees without additional levels of leadership on site and no people leaders as direct reports. You will have at least two or more direct reports, which can include Operations Associates, Drivers and/or an Administrative Coordinator. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide customer service through order fulfilment and problem resolution. You will oversee key performance indictors (KPIs) to maintain and improve service quality.Responsibilities:Manages warehouse staff in all functional areas including training, coaching, and counseling
Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services
Partners with cross functional teams and service providers on pre-sales feasibility/cost analysis
Completes operational activities on-time and update internal partners such as Sales and Operations Management
Coordinates with stakeholders and provides operational support for project deliveries
Reviews and improves the efficiency of existing processes and procedures
Ensures operational activities are within budget, including management of department costs and expenses
Tracks and reviews performance of service providers (3PL warehouse, Customs brokers, Local transporters, Forwarders, etc.)
Reviews service provider invoices are in accordance with contract and work closely with AP for payment process
Responsible for facility and related Health, Safety and Environment requirements
Ensures customers' delivery requirements and expectations are fully understood and met
For International Positions - possess strong understanding of Custom Laws, Clearance procedures and HSN Classification with its regulatory requirements
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