Overview:
Job Description:
Are you a self-driven leader with expertise in order-to-cash flows?
Do you thrive on using your analytical and strategic skills to ensure that hospitals across Europe efficiently order and receive our medical devices? If so, we have an exciting opportunity for you!
At Applied Medical, we are committed to making a positive impact in healthcare. Our Customer Excellence department plays a crucial role in this mission, and the Order Management team is responsible for the process of receiving, tracking, and fulfilling customer orders. We are currently seeking a full-time Manager to join our team. As an integral part of our European headquarters in Amersfoort (NL), you will collaborate with a dynamic group of professionals who share a passion for excellence, innovation, and meaningful work.
In this role, you will focus on process improvement, automation, and operational strategy within the Order Management team. As a strategic thinker, you will have a “helicopter view”: asking questions, identifying trends, exploring solutions, and anticipating their impact on the team. Your ability to prioritize projects and drive results will be critical to our success.
Within Applied Medical, the title is Associate Manager Order Management. This position is based in Amersfoort (NL) and reports to the Manager Customer Excellence.

Requirements:

• HBO or Bachelor’s degree
• At least a couple of years of experience in a similar position (for example, but not limited to: team lead in Customer Service)
• Comprehensive understanding of Order to Cash process
• Experience with SAP, or another ERP system
• Excellent oral and written communication skills in Englis

• Process enhancement:
• Implement improvements in processes, procedures, and systems within the Order Management TeamLeverage automation software and Electronic Data Interchange (EDI) to streamline operations
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• Goal Setting and Execution:

• Define team goals in accordance with the departmental goals
• Execute the necessary steps to achieve these goals
• Performance monitoring:
• Assign work areas and tasks effectivelyMonitor individual team performance to achieve established goals
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• Leadership and succession planning:

• Lead team leaders and team Senior members (currently 2 people)
• Recruit new team members when needed
• Plan onboarding and succession strategies

Requirements:

• HBO or Bachelor’s degree
• At least a couple of years of experience in a similar position (for example, but not limited to: team lead in Customer Service)
• Comprehensive understanding of Order to Cash process
• Experience with SAP, or another ERP system
• Excellent oral and written communication skills in English

We Offer:

• An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
• 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
• This is mainly an on-site role
• Commuting allowance of €0,23/km or an NS Business card subscription
• A wide variety of internal trainings and development possibilities and a tuition program for external trainings
• The opportunity to pro-actively work on your vitality and fitness
• State-of-the-art facilities, including green areas, in-house restaurant and gym
• Additional benefits, such as:
• Attractive pension scheme (your contribution at 4%, ours at 12%)
• €50 net monthly health insurance contribution
• Two (paid) days per year dedicated to volunteering activities
• Several fun company events and meaningful initiatives organized throughout the year

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.
If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.