If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Associate Manager, Patient Engagement who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!

QUALIFICATIONS:

• Bachelor’s degree in Healthcare, Health Administration, Business, or a related field required, or equivalent professional experience.
• 3–5 years of experience in healthcare, contact center, or telehealth operations, ideally with exposure to patient enrollment or scheduling workflows.
• 1+ year in a lead, supervisory, or senior specialist role with responsibility for guiding/mentoring others (highly preferred).
• Reliable high-speed internet connection required to support telehealth operations and virtual collaboration while prioritizing PHI.
• Proficiency in telehealth tools and systems such as Salesforce, Athena, DialPad, or similar.
• Strong communication and interpersonal skills in a fast-paced, remote-first environment.
• Knowledge of HIPAA regulations and commitment to protecting patient data.
• Experience with inbound or outbound patient engagement preferred.

THE ROLE:

The Associate Manager, Patient Engagement supports the daily operations of the patient intake and enrollment team within a telehealth environment. This role is responsible for directly supervising frontline team members, supporting shift coverage, real-time support, and driving performance across daily service goals. The Associate Manager partners with other functional leaders to execute team processes and contribute to continuous improvement efforts.