Associate Manager - RIS Operations at Principal Human Capital Limited

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management Systems, Lean, Six Sigma, Kaizen, Data Analysis, Problem Solving, Stakeholder Management, Communication Skills, People Leadership, Mentoring, Risk Assessment, Compliance, Ms Excel, PowerPoint, Root Cause Analysis, CAPA

Industry

Financial Services

Description

Responsibilities Job Purpose As an Associate Manager – Quality, you will lead quality assurance efforts, ensure processes are followed, and guide quality improvement projects. This outstanding role lets you connect frontline quality teams with senior management, guaranteeing high-quality results that support our ambitious business goals. Key Responsibilities Quality Management & Process Excellence Develop, implement, and monitor quality assurance frameworks, standards, and metrics. Ensure adherence to internal processes, SOPs, and external regulatory or client requirements. Conduct regular audits, root cause analysis, and corrective/preventive action (CAPA) activities. Champion continuous progress projects through Lean, Six Sigma, or related approaches. Team Leadership & Collaborator Engagement Lead, mentor, and develop quality analysts or specialists. Provide mentoring and performance feedback to ensure high-quality deliverables. Collaborate closely with Operations, Training, Compliance, and Client Management teams. Act as a key point of contact for quality-related blocking issues and resolutions. Performance Monitoring & Reporting Track and analyze quality benchmarks, trends, and defect patterns. Prepare and present quality dashboards, reports, and management reviews. Recommend data-driven improvement strategies to improve customer happiness. Risk & Compliance Identify quality risks and proactively implement mitigation plans. Support internal and external audits, certifications, or client assessments. Ensure accurate documentation, version control, and governance standards. Continuous Improvement & Innovation Lead quality improvement projects and change initiatives. Promote a culture of quality, accountability, and operational excellence. Benchmark standard methodologies and introduce innovative solutions to improve quality maturity. Key Skills & Proficiencies Strong knowledge of Quality Management Systems (QMS) Techniques for refining processes (Lean, Six Sigma, Kaizen) Data analysis and problem-solving skills Collaborator management and communication skills People leadership and mentoring capabilities Risk assessment and compliance approach Proficiency in MS Excel, PowerPoint; exposure to quality tools or dashboards a plus Qualifications Bachelor’s degree in Business, Quality Management, or a related field Over 10 years of relevant experience in quality assurance or process excellence Prior experience leading or mentoring teams preferred Quality certifications (Six Sigma Green/Black Belt, ISO, COPC, etc.) are an advantage Additional Information Success Metrics Improvement in quality scores and audit outcomes Reduction in defects, rework, and customer complaints Timely closure of CAPAs and quality action plans Team capability building and engagement levels Shift Timings: 5.30 PM – 2.30 AM IST

Responsibilities

Lead quality assurance efforts by developing frameworks, monitoring metrics, and conducting audits to ensure process excellence. Mentor quality teams and collaborate with cross-functional departments to drive continuous improvement and risk mitigation.