Associate Manager at Sagility

Tagbilaran, Bohol, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compliance Governance, Risk Management, Data Privacy, Business Continuity, HIPAA, CMS Regulatory Compliance, GLBA, FWA, BAA, ISO 27001, COPC, Six Sigma, Audit, Process Improvement, Information Security, People Management

Industry

Operations Consulting

Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of this role is to ensure compliance with quality and information security standards by embedding policies, monitoring effectiveness, and driving continuous process improvements. Support risk management, data privacy, and business continuity while enhancing overall operational excellence. Job title: Associate Manager Job Description: Education & Experience Bachelor’s degree in business, Industrial Engineering, or equivalent experience Master’s degree in business management an advantage At least 4–5 years of experience in operations, quality, audit, compliance, risk management, or governance within a BPO or healthcare services environment. Knowledge in ISO, COPC, Six Sigma or other global certification bodies DUTIES & RESPONSIBILITIES Compliance Governance & Oversight Provide guidance and oversight to Site and Operations Compliance Officers to ensure consistent implementation of compliance programs across all in-scope operations. Monitor adherence to organizational compliance frameworks, policies, and regulatory requirements applicable to healthcare BPO operations. Review and validate compliance reports, risk registers, and monitoring activities submitted by Compliance Officers. Escalate significant compliance risks, control gaps, or regulatory concerns to the Compliance Manager/Director with recommended remediation plans. Support the development, enhancement, and standardization of compliance processes, monitoring tools, and reporting mechanisms across sites and ensure its alignment with the COC, HIPAA Privacy & Security Policies, FWA, BAA, and other Data Protection and Privacy Policies. HIPAA, GLBA & CMS Regulatory Compliance Oversee site compliance with key healthcare regulatory requirements including: Health Insurance Portability and Accountability Act (HIPAA) Centers for Medicare & Medicaid Services (CMS) requirements Gramm-Leach-Bliley Act (GLBA) Data Privacy Act of 2012 Provide guidance to Compliance Officers in monitoring controls related to the protection of PHI, PII, and Medicare/Medicaid data. Review incident documentation and support preparation of regulatory reporting related to potential privacy or security breaches. Ensure compliance validation activities, checklist reviews, and evidence documentation are completed by Compliance Officers. Oversee preparation and readiness for client audits, regulatory audits, and external compliance assessments. Monitor compliance with federal healthcare program integrity requirements by ensuring exclusion screening processes are performed against: Office of Inspector General (OIG) List of Excluded Individuals and Entities (LEIE) General Services Administration (GSA) System for Award Management (SAM) exclusion list and Other regulatory exclusion requirements like Office of Foreign Assets Control (OFAC), etc. Support preparation for client-led audits, CMS validations, security assessments, and regulatory reviews. Contractual & Site Compliance Monitoring Ensure Compliance Officers monitor adherence to client contractual obligations and security requirements applicable to each account. Review gap assessments conducted at the site or account level and ensure remediation plans are properly documented and tracked. Oversee periodic site compliance walkthroughs covering physical security, logical security, and operational compliance controls. Escalate critical compliance risks or contractual compliance gaps to the Compliance Manager/Director with recommended mitigation strategies. Data Privacy Compliance Support implementation and oversight of data privacy controls aligned with HIPAA, local data protection regulations, and client requirements. Provide guidance to Compliance Officers in conducting Privacy Impact Assessments (PIA) for new processes, systems, or operational changes. Monitor adherence to data retention schedules and secure disposal requirements across assigned accounts. Review privacy incident reports and ensure proper documentation, escalation, and regulatory reporting where required. ISMS & PIMS Certification Compliance Support Support the governance and oversight of the Information Security Management System (ISMS) aligned with ISO/IEC 27001 across assigned sites. Guide Compliance Officers in maintaining the Statement of Applicability (SOA) and tracking control implementation at the site and account level. Review internal ISMS & PIMS audit results and ensure appropriate remediation plans are established and monitored by site Compliance Officers. Monitor closure of audit findings, nonconformities, and corrective action plans to ensure timely resolution. Provide oversight on site-level risk assessments and risk treatment plans to ensure alignment with enterprise risk management standards. Support governance of Business Continuity and Disaster Recovery planning and testing activities at the site level. Privacy and Information Security Compliance Monitoring Oversee compliance with organizational information security policies, standards, and procedures across assigned sites. Guide Compliance Officers in conducting periodic access reviews and validation of user provisioning/deprovisioning controls. Reviews reported security incidents and vulnerabilities to ensure proper escalation, documentation, and remediation actions are completed. Monitor implementation of administrative, technical, and physical security controls through compliance validation and reporting. Support development and delivery of security and compliance awareness initiatives to reinforce compliance culture at the site level. General Safety and Security Responsibilities Promote and uphold the principles of the Quality Information Security Management System (QISMS) across assigned sites. Ensure that all compliance activities support the confidentiality, integrity, and availability of information critical to the organization’s business operations. Foster a culture of compliance by providing continuous guidance, mentorship, and support to Compliance Officers and operational stakeholders. Others People Management Strategic Planning Business Planning Budget Management Location: Tagbilaran City, Tower 1 Sagility BuildingPhilippines Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.

Responsibilities

This role ensures compliance with quality and information security standards by embedding policies, monitoring effectiveness, and driving continuous process improvements across operations. Responsibilities include providing oversight to Compliance Officers on regulatory adherence, risk management, and preparing for various internal and external audits.