associate manager, Starbucks Reserve New York City at Starbucks Coffee Company

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Operational Excellence, Customer Service, Team Building, Communication, Problem Solving, Staffing, Scheduling, Performance Assessment, Empathy, Innovation, Service Passion, Safety Procedures, Resource Management, Store Operations

Industry

Retail

Description

Responsibilities and essential job functions include but are not limited to the following: Works with operations manager(s) to help inform and develop strategic and operational plans for the store team, managing execution, and measuring results Responsible for managing business operations in assigned operational zones. Provides input into store staffing levels and decisions to ensure appropriate staffing and scheduling, to maximize partner development, and to deliver the optimal experience for both partners and customers Supports operations manager(s) in implementing company programs by working directly with shift team to execute action plans that meet operational and company objectives Provides leadership and supervision to partners for all aspects of each shift worked Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team Role models a passion for service, operational excellence, coffee curiosity, and innovation while leading and inspiring partners to deliver the Roastery & Reserve Experience Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager. Provides coaching and direction to the store team to achieve operational goals. Acts as a coach to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively communicates development successes and opportunities to store manager(s) Implements and communicates plans to store team in order to meet operational and organizational objectives Constantly scans and assesses store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Communicates ideas to the operations manager(s) for broader areas of improvement. Provides input to the operations manager(s) regarding standards gaps and opportunities to achieve operational and team goals Applies operational excellence tools (I.e. Operations Manager Approach and supporting tools) to identify and solve store and zone problems appropriately Responds to immediate store and zone needs by utilizing appropriate resources. Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store Communicates observations, actions, outcomes, and follow-up items to operations manager(s), specialist(s), senior operations manager and associate manager peers on a regular basis Develops and maintains positive relationships with associate manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns Ensures partners adhere to operational compliance requirements Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs to recognize partners Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected Maintains regular and consistent attendance and punctuality Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays Ability to read, understand, follow and enforce safety procedures Ability to carry 35lb 21+ years of age Ability to manage store operations, including multiple situations in a fast-paced environment, independently Ability to manage resources to ensure that established service levels are achieved at all times during assigned shift Ability to handle confidential and sensitive information Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others

Responsibilities

The associate manager works with operations managers to develop strategic and operational plans for the store team, ensuring effective execution and measurement of results. They provide leadership and supervision to partners, manage business operations, and support the implementation of company programs.