Associate Manager - Technical Advisor at Sutherland Global Services UK Ltd

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL Scripting, SaaS, Cloud Computing, Technical Specification Analysis, Customer Relationship Management, Project Management, Troubleshooting, Workshop Facilitation, Dataflow Diagramming, System Blueprinting

Industry

IT Services and IT Consulting

Description

Company Description At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Job Description; • Document and validate customers’ requirements and map to Project functionality. • Creating a system blueprint and dataflow diagram for each project • Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production • Attend internal project meetings and provide status on progress of activities and deliverables. • Ensure infrastructure meets technical specifications and best practices • Be a "go-to" resource for specific functional areas for both internal and external users • SQL scripting to meet customer needs • Document solutions and contribute to a solutions repository • Document best practices and share with the Practice • Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions • Participate in Continuing Education sessions • Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release Qualifications Qualifications: • Bachelor's Degree Or any combination of education and experience would provide the required qualifications for the position. Experience: Required: • 8+ years of experience in healthcare IT in a technical role -- preferably SQL DBA (8+ years exp) • Experience with software in a SaaS / Cloud computing environment. Knowledge, Skills, & Abilities: • Ability to read and understand a technical specification from a vendor. • Ability to analyze vendor feedback and determine root causes and next steps. • Industry certification in networking, SQL, AWS/Azure, etc. • Experience with software in a SaaS / Cloud computing environment. • Customer relationship acumen. • Ability to engage with multiple projects & customers at the same time and manage priorities. • Excellent organization, communication, and collaboration skills. • Ability to lead and facilitate customer workshops and sessions. • Superior technology and troubleshooting skills. • Ability and willingness to travel to customer sites as needed.

Responsibilities

The role involves documenting customer requirements, creating system blueprints, and ensuring technical readiness for production. The Associate Manager will also act as a technical resource for SQL scripting and contribute to the internal solutions repository.