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Associate - Medical Care Concierge at Great Eastern Life Assurance Co Ltd

Cuenca, Azuay, Ecuador -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Coordination, Admission Arrangements, Communication Skills, Problem-Solving, Time Management, Multitasking, Empathy, Service Mindset, Documentation, Liaising

Industry

Insurance

Description

As an Associate in Case Management, you will provide frontline support to customers requiring medical assistance. You will handle case coordination, admission arrangements, and follow-up, ensuring customers experience care and reassurance throughout their medical journey. Respond promptly to customer and agent enquiries during working hours. Station at assigned hospital counters to support walk in enquiries. Support the processing of cashless admissions, liaising with hospitals and clinics. Facilitate communication between customers, agents, and healthcare providers. Document all cases handled and ensure proper handover of eligible cases to the next shift. Provide empathetic reassurance and guidance to customers and their families. Assist in implementing service protocols and identify opportunities to improve operations. Possess at least 1–2 years of relevant experience in healthcare, insurance, or customer service. Demonstrate strong communication skills and an empathetic service mindset. Are quick learners with strong problem-solving skills. Have the ability to multitask and manage time effectively in urgent situations. Are willing and able to work shifts, including weekends and public holidays on rotation, if required

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Responsibilities

This role involves providing frontline support for customers needing medical assistance, handling case coordination, managing admission arrangements, and ensuring clear communication between customers, agents, and healthcare providers. Responsibilities also include documenting cases and assisting in operational improvements.