Associate - Member Service at SSYMCA

Hanover, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

16.5

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Team Collaboration, Cash Handling, Front Desk Software, Membership Processing, Facility Management, Volunteer Development, Community Engagement, Training, Relationship Building, Safety Awareness, Organizational Skills, Initiative, Positive Attitude

Industry

Non-profit Organizations

Description

Job Details Job Location: Emilson Y - Hanover, MA Salary Range: $16.00 - $16.50 Hourly Description POSITION SUMMARY: The Associate Member Services will be responsible for providing a safe, engaging and positive experience for all members and visitors to the South Shore YMCA. CORE EXPECTATIONS: STAFF ENGAGEMENT & DEVELOPMENT Be part of a collaborative, people-focused environment where building strong, positive relationships with staff, supervisors, members, and program participants is key to success. Take initiative on tasks assigned by leadership, actively contribute in team meetings, and complete all required trainings to stay sharp and effective in your role. MEMBERSHIP ENGAGEMENT & DEVELOPMENT As the first point of contact for members and visitors, this position plays a vital role in creating a welcoming, safe, and enriching environment. This position is all about connection, greeting and engaging with members, answering questions, giving tours, and promoting the YMCA's programs and mission. Process memberships, registrations, and transactions with accuracy and efficiency, while also maintaining professional appearance and reliable attendance. Handle cash procedures responsibly, follow YMCA policies (including child protection), and contribute to a positive, community-driven atmosphere. Proficiency with front desk software and a passion for helping others are essential as you help build lasting relationships and support the YMCA’s cause. Strong communication skills and problem-solving abilities are key, as this position helps resolve member concerns and ensure they feel supported and informed. FACILITY MANAGEMENT Maintain a clean and organized front desk and lobby. Record and report any faulty equipment and /or lapse of maintenance to the proper people. Follow up on any issues brought to desk regarding facility or locker rooms. VOLUNTEER DEVELOPMENT Builds and develops volunteer capacity, sharing the social responsibility. COMMUNITY INVOLVEMENT & SUPPORT Assist in YMCA fund raising activities/events, and engage in collaborative relationships with community organizations in order to strengthen support and build community. Qualifications PHYSICAL DEMANDS The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to sit, stand; walk and talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch.

Responsibilities

The Associate Member Services will provide a safe and engaging experience for all members and visitors at the South Shore YMCA. This role involves greeting members, processing memberships, and maintaining a clean front desk area.