Pacific Insurance Brokers is now part of Acera Insurance.
As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.
Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

QUALIFICATIONS

• 2+ years of administrative and receptionist experience; insurance industry experience is an asset.
• Post-secondary certificate, diploma, or degree in business administration is an asset.
• Proficient in Microsoft Office Suite and familiar with office technology such as scanners, copiers, and fax machines.
• Fluency in Cantonese, Mandarin, Korean, and/or Vietnamese is an asset

• Provide excellent inbound and/or outbound customer service in a dynamic environment, greeting visitors, answer phone calls, and direct inquiries to the appropriate personnel
• Enter new claims and update claim information in our broker management system
• Handle timely turnaround of payment notifications to our Client Advisors and clients
• Ensure staff access to company portals is updated consistently
• Organize, file, and maintain both electronic and physical documents
• Order and maintain office supplies, equipment, and inventory
• Coordinate company events, meetings, and conferences
• Assist with new employee onboarding procedures
• Maintain accurate data in company systems
• Provide support to team members with various tasks as needed
• Monitor and distribute incoming and outgoing mail, faxes, and couriers
• Maintain office cleanliness and tidiness to ensure a professional and organized environment
• Complete other duties as assigned