Associate Operations Client Partner at NielsenIQ

City of Zagreb, , Croatia -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

17000.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Orientation, Operational Processes, Technical Processes, Problem-Solving, Analytical Mindset, Attention to Detail, Relationship Building, Stakeholder Management, Communication Skills, Collaboration, Microsoft Excel

Industry

Software Development

Description

Company Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. Job Description Are you passionate about building strong client partnerships and turning operational challenges into effective solutions? As an Associate Operations Client Partner, you will serve as the link between clients, commercial teams, and operations teams, ensuring high-quality service delivery and operational excellence. In this role, you will help clients maximize the value of NIQ products by providing expert operational support, resolving complex issues, and driving trust in our data. You will collaborate with cross-functional teams, manage client-facing operational activities, and contribute to delivering an exceptional client experience. Responsibilities Build trusted relationships with clients and drive operational excellence to enhance client satisfaction. Ensure timely and accurate resolution of client operational requests, issues, and investigations. Lead regular client meetings and discussions regarding operational topics, delivery timelines, risks, and progress updates. Advise clients on technical processes, operational capabilities, and effective solutions. Coordinate closely with operations teams to resolve client queries through efficient workflows. Support regional and global client initiatives by collaborating with cross-country teams. Take ownership of direct client communication on operational topics escalated from Level 1 support. Utilize operational tools and systems to investigate issues and verify data quality. Recommend improvements that support simpler, more sustainable, and cost-effective operational processes. Build strong partnerships with commercial, client, and operational stakeholders to achieve shared goals. Qualifications Minimum 1 year of experience in a client-facing role. Bachelor's degree or equivalent professional experience. Strong client orientation with an interest in understanding operational end-to-end processes. Ability to translate business requirements into operational and technical solutions. Good understanding of FMCG industry dynamics. Strong relationship-building and stakeholder management skills. Analytical mindset with excellent attention to detail. Proactive approach to problem-solving and continuous improvement. Ability to work independently and manage multiple priorities effectively. Strong written and verbal communication skills. Team-oriented mindset with the ability to collaborate across functions. Good knowledge of Microsoft Excel. Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Operations Compensation: EUR 14000 - EUR 17000 - yearly

Responsibilities

The Associate Operations Client Partner will build trusted relationships with clients and drive operational excellence to enhance client satisfaction. They will ensure timely resolution of client operational requests and lead discussions on operational topics.