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Associate - Operations-REF88149H at WNS Global Services

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skill, Multitasking, Team Player

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description 1. Monitor and manage assigned customer accounts to ensure timely payment.2. Contact customers via phone, email, or other communication channels to follow up on overdue invoices.3. Investigate and resolve billing discrepancies, short payments, and disputes.4. Analyze aging reports and prioritize collection efforts based on risk and value.5. Maintain accurate records of collection activities and customer interactions in the system.6. Collaborate with Sales, Finance, and Customer Service teams to resolve issues impacting payment.7. Prepare and present collection status reports to management.8. Recommend accounts for escalation, legal action, or write-off when necessary.9. Ensure compliance with company policies and applicable regulations. Qualifications 1. Bachelors degree in Commerce2. Excellent communication Skill3. Multitasking and can great team player

Responsibilities

The associate will monitor and manage customer accounts to ensure timely payment and follow up on overdue invoices. They will also investigate billing discrepancies and collaborate with various teams to resolve payment issues.