Associate, Operations at S&P Global

, , India -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Communication Skills, Analytical Skills, Problem-Solving, Technical Proficiency, Financial Knowledge, Data Analysis, SQL, Excel, Regulatory Knowledge, Client Management, Root Cause Analysis, Troubleshooting, Collaboration, Attention to Detail, Interpersonal Skills

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 08 Department overview As a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global's values of inclusivity, collaboration, and integrity. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues. As our support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence. Position Summary We are seeking an individual capable of delivering outstanding customer experiences across diverse clientele, while efficiently managing client workflows, to join the S&P Cappitech Support and Operations team. The ideal candidate will possess adept communication skills for interacting with clients, addressing regulatory inquiries, and resolving daily reporting challenges. Experience with EMIR, MiFID, ASIC, MAS, CFTC, SEC, and SFTR is preferred. This client-facing role demands a high level of technical proficiency. The successful candidate should demonstrate strong analytical and problem-solving abilities, utilizing both technical expertise and financial/regulatory knowledge to resolve issues effectively. Duties and Accountabilities Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines. Assisting clients in comprehending the functionality of the solution and resolving reporting challenges. Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes. Timely escalation of issues and ensuring proper follow-up until resolution. Supporting validation or User Acceptance Testing (UAT) for issue resolution. Contributing to client-specific projects as required. Conducting Root Cause Analysis to identify the source of data inconsistencies. Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs. Case Management by ensuring clients are responding within defined SLAs and case status and comments are updated for internal visibility. Handling Production Incidents and collaborate with internal teams such as Product, Technology, CAM to understand the actual root cause and lead remediation to ensure clients data is correctly reported. Deliver strong and concise messages to clients, protecting S&P, its clients, and reputational aspects of our services. Education and Experience Possession of a Bachelor's or Master's degree in business administration, technology, or a related field. Preferably, completion of any financial course such as FRM or CFA. Proficiency in Excel, SQL, and understanding of an API at an intermediate level. Demonstrated experience of 3 to 7 years in financial markets or fintech. Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives. Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/CFTC). Ability to comprehend technical concepts. Competence in querying and extracting data from databases. Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous. Skills and Capabilities Meticulous attention to detail. Demonstrates a commitment to quality and possesses a robust analytical skillset. Proficient in both verbal and written communication, with strong interpersonal abilities. Exceptional problem-solving prowess. Capable of managing substantial amounts of data effectively. Exhibits autonomy while also thriving in a team environment. Highly motivated, disciplined, and confident, with a collaborative mindset. Adaptability to changing priorities is essential. Dedicated to delivering high-quality results consistently About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The role involves addressing customer inquiries and managing client workflows while collaborating with various teams to resolve issues. The candidate will also conduct root cause analysis and support user acceptance testing.