Associate, Operations Support at CNX

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SWIFT, Cross Border Payments, Cash Management, Payment Gateway, AED Payments, CBUAE Systems, Retail Banking, SME Banking, BI Tools, Excel

Industry

IT Services and IT Consulting

Description

Job Title: Associate, Operations Support Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations. Role and Key Responsibilities: · Monitor and Handle SWIFT / Local queries in favor of receiving or sent out cross border payments. · Ensure MT910/MT103 and other messages to settle on time to ensure smooth flow of liquidity/cash management. · Handle payment queries with correspondent/Intermediary’s banks for mendment/Trace/Recall. · Manual processing of refunds & cancellations. · Process refunds for account closure (IBAN). · Knowledge to work with multiple stakeholders within global banking Network; correspondent/intermediary banks, account managers to resolve payment issues faster across global jurisdiction. · Responsible for authorizing the Transactions successfully from Payment Gateway. · Identify headwinds and tailwinds relevant to process betterment and application functional improvement · Trace payments of High-net-worth client within agreed SLA. Key Skills and knowledge: · 3 to 4 years’ experience in Banking Payment Operations & Payment Organizations. · Experience in AED payments and CBUAE systems (previously worked on UAE bank, will be preferable candidate) · Deep understanding of retail and SME banking processes. · Knowledge of BI tools and Excel Educational Qualification: Graduate Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Gurugram - 2nd, 3rd and 4th Flrs, RMZ Infinity Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Responsibilities

The role involves monitoring and handling SWIFT and local cross-border payment queries to ensure smooth liquidity and cash management. Responsibilities include processing refunds, managing payment traces for high-net-worth clients, and collaborating with global banking networks.