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Associate - Operations at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticketing Transactions, Reservation Rescheduling, Ticket Exchange Processing, Ticket Refunds, Airline Support, Attention To Detail

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Agents will be responsible to work within Amex tools to process ticketing transactions and rescheduling customer reservations.These transactions may include but are not limited to a combination of the below:Amex may change the composition of the transactional types based on business need and will communicate any changes to the work mix as required.Agents are required to possess an attention to detail and knowledge of how to quickly and accurately process ticketing changes per Amex and airline policies.• Airline Ticket Reject Processing• Ticket Exchange Processing• Ticket Refunds• Airline Initiated Schedule Changes (“ASC”)• Airline Support Qualifications Minimum Qualifications:• College Degree (preferred)• High School Degree or GED (required)

Responsibilities

Process ticketing transactions and reschedule customer reservations using Amex tools. Handle ticket rejects, exchanges, refunds, and airline-initiated schedule changes.