Associate - Operations at WNS Global Services

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Billing Software, Accounts Receivable, Financial Analysis, Training & Development, Month-end Closing, MS Teams, Zoom, Go To Meeting, Resident Billing Policies, Compliance Management

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description • Maintain the community billing software in the absence of a community level Business Office Coordinator (BOC). Processing occupancy and rate changes; promotions; and timely subsystem closing to ensure billing statements and revenues are recorded accurately. Management of the software includes close interaction with community leadership and regional support staff to effectively process new or revised fee structures and promotions.• Manage multiple communities (20-25) in varying states and counties, ensuring processing for all resident accounts and any third-party payers remains in compliance with program regulations• Teach current BOC’s to efficiently manage the billing duties in the business office at their communities • Conduct new hire billing systems training in addition to all resident billing policies and functions• Provide a personalized approach to training using MS Teams, Go To Meeting and/or Zoom• Analyzing resident accounts• Assist the BOC/ED with family inquires involving billing, e-Pay, payments• Correct billing errors• Perform month-end closing duties for assigned communities and AR Subsystem, Resident Billing• Assist in creating and keeping training material up to date• Create material relevant to new business to update and inform BOCs of any processes or roll-outs relevant to their position• Assist BOC’s in accurately entering resident refunds so they are approved and issued timely• Manage special projects as needed Qualifications Bachelors Degree

Responsibilities

Manage community billing software and resident accounts for multiple communities to ensure accurate revenue recording and regulatory compliance. Provide training and support to Business Office Coordinators on billing systems and policies.