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Associate - Operations at WNS Global Services
Chennai, tamil nadu, India -
Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Payroll Processing, Communication Skills, Attention to Detail, Problem Solving, Kronos, ServiceNow, Collaboration, Sustainability Awareness

Industry

Business Consulting and Services

Description
Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description • Process payroll requests, such as leave requests, time adjustments, permissions, etc., received through the ticketing tool, and update the Payroll system (Kronos) accordingly.• Collaborate with relevant community team members to clarify any discrepancies or issues related to payroll requests.• Handle queries effectively via email, the ticketing tool (ServiceNow), and phone.• Ensure all SOPs/DPMs are regularly updated, reviewed, and signed off by the client annually or whenever significant changes occur.• Promote a culture of sustainability awareness and accountability across the organization. Qualifications • Bachelor degree with 1 to 3 years’ relevant experience.• Good communication skills (written and oral) with the ability to work with all levels of stake holders.• Knowledge and ability to operate payroll software applications. Kronos experience would be an added advantage.• Able to identify issues/problems and escalate matters as necessary.• Ability to pay close attention to detail and accuracy.
Responsibilities
The Associate - Operations will process payroll requests and collaborate with team members to resolve discrepancies. They will also handle queries and ensure that standard operating procedures are updated regularly.