Associate - Operations at WNS Global Services

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing software, Account analysis, Financial reporting, Data entry, Customer service, Compliance management, Training material creation, Operations management, Revenue recording, Process improvement

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description • Maintain the community billing software in the absence of a community level Business Office Coordinator (BOC). Processing occupancy and rate changes; promotions; and timely subsystem closing to ensure billing statements and revenues are recorded accurately. Management of the software includes close interaction with community leadership and regional support staff to effectively process new or revised fee structures and promotions.• Manage multiple communities (20-25) in varying states and counties, ensuring processing for all resident accounts and any third-party payers remains in compliance with program regulations• Analyzing resident accounts• Assist the BOC/ED with family inquires involving billing, e-Pay, payments• Correct billing errors• Perform month-end closing duties for assigned communities and AR Subsystem, Resident Billing• Assist in creating and keeping training material up to date• Create material relevant to new business to update and inform BOCs of any processes or roll-outs relevant to their position• Assist BOC’s in accurately entering resident refunds so they are approved and issued timely• Manage special projects as needed Qualifications Bachelors Degree

Responsibilities

The Associate will manage community billing software, process occupancy and rate changes, and ensure accurate revenue recording across multiple locations. They will also assist with resident account analysis, handle family billing inquiries, and support month-end closing procedures.