Associate - Ops Float at Central Pacific Bank

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Efficiency, Regulatory Compliance, Problem Solving, Customer Interaction, Active Listening, Oral Communication, Written Communication, Process Improvement, Training, Quality Control, Compliance, Vault Operations, Deposit Operations, ACH Functions, Research, Analysis

Industry

Banking

Description

Position Function: The Operations Float Associate I serves as a key team member providing specialized support across Operations. This role ensures operational continuity by managing day-to-day activities and assisting with various operations areas as needed. The position also involves cross-training and maintaining proficiency in multiple areas to support fluctuating workload demands and staff coverage needs. The Operations Float Associate II is responsible for performing complex operational tasks related to Vault Services and Deposit Operations. This role provides support across both departments, ensuring operational efficiency and regulatory compliance. The Associate II assists with problem resolution, process improvements, and system updates, while also serving as a point of contact for internal and external inquiries. This position requires a high degree of accuracy, problem solving skills, and the ability to work independently with minimal supervision. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Primary Accountabilities: * Vault Operations- Perform daily operational tasks, including foreign currency processing, foreign CADEs, and document vault management. Maintain compliance with vault security protocols and banking regulations. Provide operational support and guidance to Vault Specialists. * Deposit & ACH Operations Support - Assist in monetary processing, Deposit Servicing, compliance related reviews, and familiarize with ACH functions. Support various teams within Deposit Servicing by performing quality control checks and resolving discrepancies. * Operational Analysis & Process Improvements - Research and analyze operational trends to identify process improvements. Assist with the implementation of new procedures and system updates. Provide training and support for developing specialists and associates. * Compliance & Problem Resolution - Ensure compliance with state and federal laws, NACHA rules, and other relevant regulations. Troubleshoot and resolve operational issues independently and escalate as necessary. Minimum Qualifications: Education: * High School Diploma or GED equivalency required. Experience: Associate I: * 2+ years of banking operation experience, including knowledge of bank products, services and documentation required. * 1+ years of related experience preferred. Associate II: * 2+ years of banking operation experience, including knowledge of bank products, services and documentation required. * 1+ years of related experience required. Physical Requirements & Working Conditions: * Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. * Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. * Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. * Must be able to read and understand bank-related documents. * Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Responsibilities

The Operations Float Associate I provides specialized support across Operations, ensuring operational continuity and assisting with various operational areas. The Associate II performs complex operational tasks related to Vault Services and Deposit Operations, ensuring efficiency and compliance.