Associate OTC at Smith Nephew

, , India -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order To Cash Processes, Collections, Customer Service, Dispute Resolution, Payment Allocation, Account Reconciliation, SAP, HighRadius, Excel, Communication Skills, Accounts Payable, Process Improvements, Customer Satisfaction, Quality Checks, Collaboration, Problem Solving

Industry

Medical Equipment Manufacturing

Description

Associate OTC - Pune “Life Unlimited” At Smith+Nephew. We design and Manufacture technology that takes the limits off living. The Associate OTC will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy. What will you be doing? Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts. Coordinate customer’s queries with the relevant departments for dispute resolution Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required) Allocate payments and reconciliation of accounts, own portfolio of low and medium complexity accounts, contribute to accurate customer master data, Follow assigned collections strategy etc. Ensure contacts and customer responses are tracked in the system as specified in the SOP Report current statistics and flag any potential bad debt risks to Credit Manager Refer and escalate unresolved issues to Credit Manager for further action, monitor and flag customers approaching or exceeding their credit limits Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution Ensure compliance with collections policies and procedures, perform quality checks, Implement process improvements, prepare updates on results on request as well as lead daily meetings on request Work with OTC tools: SAP, HighRadius, Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments. What will you need to be Successful? Education: Graduate / Post Graduate Degree: B.Com / M.Com / BBA Minimum 1 year of experience in an international environment, preferably Collections, Cash Application or Customer Service department Proven record of process improvements will be an asset Excel skills on intermediate level SAP experience HighRadius experience will be an asset Excellent verbal and written communication skills Experience in Accounts Payable / Procure to Pay preferred. Flexible to work in US shifts. You. Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and patients we serve. Inclusion, Diversity and Equity – committed to welcoming, celebration and growing on Diversity. Learn more about it on our website https://www.smith-nephew.com/. Other reasons why you will love it here! Your future: Major medical coverage + Policy exclusions and Insurance non-medical limit. Education Assistance Work / Life balance: Flexible Personal / Vacation time off, Privilege leave, Floater leave etc. Your Wellbeing: Parents / Parents in law’s insurance coverage also available. Flexibility: Hybrid work model (for most professional roles). Extra Perks: Free Cab Transport facility for all employees, one time meal provided to all employees as per shifts. Night Shift Allowances. #LI-AL1 Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer. Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

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Responsibilities

The Associate OTC will manage the Order to Cash processes, including contacting customers for debt collection and resolving disputes. They will also ensure compliance with collections policies and maintain accurate customer data.