Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
Observability and Resiliency team is looking for Associate Platform Engineer : specifically, someone who is passionate about building solutions using our existing AI ops tools that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customer experience; to experiment with new technologies and guide others.
This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

PREFERRED QUALIFICATIONS:

• Experience using Jenkins, GIT, Microsoft copilot, automation tools
• Experience with Devo, Azure, PCF, Docker, Kubernetes
• Integrating monitoring toll Azure, AWS services is nice
• Experience mentoring and leading by example
• Understanding of Reliability Engineering and the benefits of it
• A sense of humor because we want to enjoy doing our very serious, strategic work

POSITION RESPONSIBILITIES:

• Consulting with other teams to provide application monitoring strategy
• Building enhancements within our AI Operations platform
• Building new application monitors, dashboards, and creative solutions
• Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis
• Create visibility of our myriad of data and help our partners understand this data
• Supporting and enhancing our current toolset
• Promoting reliability engineering within our team and beyond
• Managing communications with our allies in the business using terms and language that they understand (translating Tech-speak to business language)
• Maintaining positive relationships with many internal teams
• Adapting to quickly changing priorities
• Provides reliable and scalable platform experience to engineers
• Investigates new platform solutions to enhance service delivery experience
• Resolves persistent platform issues when surfaced by technical support teams
• Responsible for monitoring, analyzing and optimizing software architecture and maintaining software environment to best support testing and deployment in continuous integration/continuous delivery environment
• Executes scripts based on specifications and standards
• Documents and executes simple software components of larger architectures
• Some positive impact to specific organizational entitles
• Works together in a small team with a common purpose, follows rules from team members