JOB SUMMARY

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
HMRC is building a modern, digital tax administration. Our digital transformation programme is ambitious, exciting and award winning. This programme is the envy of other government organisations and it will make HMRC one of the most digitally sophisticated tax authorities in the world.
Now is a fantastic time to start building your career in our exciting, creative and world-class IT team. If you want to learn a lot, help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.
Enterprise Integration Services (EIS) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. EIS handle HMRC’s core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.
We provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API customers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.
We use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions.

JOB DESCRIPTION

The CDIO Chief Engineering and Platform Office Team manage IT services across platforms and multiple channels, ensuring service availability, performance and process maturity across this landscape. As a Associate Platform Operations Manager in our highly motivated Service Management team, you will work closely with internal delivery teams, third-party suppliers and other HMRC business areas to optimise the performance of HMRC’s integration/messaging services.
You will also work closely with the Head of Services and Support and play an instrumental role in the migration of legacy enterprise integration services to the new integration platform. You will have a track record of using your own initiative to good effect and making fact-based decisions on service management and support issues. You will have a reputation for achieving the highest performance standards.
You will be self-motivated, a confident communicator with strong interpersonal skills and have a commitment to continuous improvement in self and others. This is an exciting opportunity suited to someone who enjoys working in a dynamic environment, proactive, enthusiastic and prepared to take on and lead on any issues, with colleagues and with third party suppliers.

HOW TO APPLY

As part of the application process, you will be asked to provide the following:

• A name-blind CV. Please provide your most recent and relevant experience on how you match the Job Description part of the Job advert noting successes and tools used in each role.
• A 750-word Personal Statement. Please provide how you meet the Essential Criteria with impacts, outcomes and results. How were you different outside your BAU and what would you do differently?

Please evidence any Desirable Criteria where applicable, up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Digital
Information Technology