TERMS OF REFERENCE

Title: Associate PPH Officer (SP&C)
Location: Copenhagen, Denmark
Duration: 01/05/2025 to 31/12/2025 (with possibility of extension)
Contract Type: UNOPS LICA-9 (NO-B equivalent)
Background and Organizational Context
Based at UN City in Copenhagen, UNHCR’s Private Sector Partnership Service (PSP) supports the Agency’s global collaboration with the private sector through its network of fundraisers and national associations in the Americas, Europe, Asia, the Middle East and Gulf region and Africa. The new Private Sector Engagement Strategy has the vision to deliver PSP into a service capable of generating $2bn in value by 2033.
PSP’s Private Partnerships and Philanthropy (PPH) Section, under PSP, develops and strengthens long-term partnerships with corporations, foundations, and private philanthropists (“PPH donors”). The primary role of PPH colleagues is to seek various forms of support from such donors: securing funding for UNHCR programs and projects is considered priority, but the work also includes leveraging the capacities of these relationships beyond funding, to build long-lasting holistic partnerships bringing various forms of support to UNHCR and to persons of concern, such as advocacy, visibility, expertise, innovation, and public engagement.
The private sector engagement strategy (PSE) recognized not only the role of private sector in supporting UNHCR beyond financial contribution, that is by providing long lasting solutions or by engaging in advocacy to address force displacement, but also the need of a whole-of-organization approach in engaging with the private sector. A global and centralized CRM will play a fundamental role in improving internal coordination, streamlining processes, and delivering best in class donors relationships and stewardships.
The incumbent will play a quintessential role in ensuring that Salesforce is fit-for-purpose to achieve a whole-of-organization private sector engagement and to enable the next wave of growth in PPH fundraising within the framework of the PSE strategy. The CRM is used by PPH colleagues to tap into opportunities most likely to generate growth, and to establish, cultivate, steward and retain strategic, multimillion dollar relationships with private sector entities.
Purpose and Scope of Assignment
The Associate PPH Officer (SP&C) will play a central role in coordinating and driving an increased digitalized way of working across PPH. The main focus of the position is the roll-out and adoption of a global and centralized CRM for PPH fundraising activities and thus enhancing the knowledge and information management features around UNCHR’s engagement with the private sector.
Reporting to the Senior PPH Officer (Strategic Planning & Coordination) and supporting the work of the Associate PPH Officer (Digital & Data Analytics), the incumbent will lead the project management of the workstreams on digital tools for fundraising and the adoption of the CRM by users. The Associate PPH Officer (SP&C) is expected to coordinate with a range of stakeholders (HQ users, regional focal points, technical developers and fundraisers) and to bridge business users needs and requirements with the salesforce team. The incumbent will be responsible to ensure that the digital setup feeds into the data analytics stream.
Scope of Work:

1. Lead on the CRM roll-out Project Management and cross-sections coordination:

• Ensure timely delivery and implementation of the CRM workstreams and proactively identify, communicate and be guided by the Associate PPH Officer (Digital & Data Analytics) for solutions to future issues and risk
• Maintain a detailed overview and drive the workstreams around the adoption of Salesforce with stakeholders map, milestones, timelines, and interdependencies
• Represent PPH within the corporate governance set up for Salesforce board and provide status updates to management and relevant colleagues.
• Coordinate and maintain close ties with regional stakeholders, technical, and the Salesforce implantation team to stay abreast of development on digital and data initiatives across PSP

1. Change Management and digital tools adoption:

• Internal focal point working closely with the Salesforce team on the development of training material and other change management initiatives socialize the use of digital tools and CRM across the PPH network
• Ensure the CRM and other digital tools are not only leveraging data on UNHCR engagements with the private sector, but also enabling fundraising growth by collecting feedback from users and structuring the suggestion into a developing plan
• In collaboration with colleagues explore new digital tools for adoption, map challenges and investigate on solutions to ensure knowledge around best practices is shared effectively and efficiently.
• Maintain a centralized repository of digital tools used across the PPH network for fundraising, identify synergies, efficiencies and best practices across the section, and manage digital tools and databases subscriptions

1. Knowledge management:

• In collaboration with other colleagues in the organization, develop and execute on a roadmap for using SharePoint and Salesforce as main knowledge management tools
• Direct and oversee the design, development, and management of knowledge sharing platforms (including SharePoint 365 and CRM) to ensure they provide optimal support for data-driven decision making.

1. Support the Associate PPH Officer (Digital & Data Analytics) on expanding the analytics and BI solutions as well as performing data analysis as needed
   Monitoring and Progress Controls
   The following key performance indicators (KPIs) will guide and measure progress:

Salesforce Project Management and cross-section coordination:

• Development of a project management solution and keep it updated and inform stakeholders
• Ensure timely achievements of milestones

Change Management and Salesforce adoption:

• Increased adoption of Salesforce across the PPH Network
• Increased users’ sentiment on CRM as enabler

Knowledge management:

• Development of a knowledge management plan and execution on it
• Improved user experience and interface of Sharepoint
• Progress towards Salesforce as a knowledge management tool

Oversight of Digital tools for PPH fundraising:

• Centralized oversight of fundraising digital tools and sharing of best practices

Progress will be reviewed periodically by the Associate PPH Officer (Digital and Data) and by the Senior PPH Officer (Strategic Planning & Coordination).
Qualifications and Experience

Education:

• Advanced university degree in Engineering, Economics, Business, Management, Social Sciences, or a related field
• A first-level university degree combined with additional relevant work experience may be accepted in lieu of the advanced degree

Work Experience:

• A minimum 3 years of relevant experience with Bachelor’s degree (or 2 years with Master’s or 1 year with PhD) in Project management, Change management, work with a CRM, or private partnerships and philanthropy
• Proven track record in managing complex projects, particularly those involving CRM or digital tool implementation
• Prior experience in non-profit, humanitarian, or international organizations is an advantage

Key Competencies:

Required

• Proficiency in change management and project management, ideally in the context of IT System rollouts
• Strong knowledge of digital systems for data collection, management, and reporting.
• Experienced in leveraging digital tools for knowledge management and developing communities for best practices
• Track record of proactive behaviour, problem identification and solutions developments
• Proven ability to manage initiatives with multiple stakeholders, ensuring timely and successful delivery.
• Strong interpersonal skills to engage with diverse teams
• Excellent communication and listening skills to explain and understand complex technical topics and business needs

Desired

• Familiarity with UNHCR’s operations, policies, and procedures

Eligibility
This position is open to applications from internal and external candidates provided that requirements regarding professional experience, academic qualifications, language, etc. are fulfilled.
Your application will NOT be considered if the online application form is not duly filled.
The candidates have to be legally present and have the right to work in the country of duty station. For non-EU citizens, HR requests the confirmation of the residence and/or work permit for Denmark at the stage of the short-listing of candidates for further assessment.
Location and Conditions
The successful candidate will be based in Copenhagen, Denmark.
Shortlisted candidates might be required to sit for a written test. Only shortlisted candidates will be notified. No late applications will be accepted.
Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

ADDITIONAL QUALIFICATIONS

Skills
Education
Bachelor’s: Business Administration (Required), Bachelor’s: Economics (Required), Bachelor’s: Engineering (Required), Bachelor’s: Management (Required), Bachelor’s: Social Science (Required)
Certifications
Work Experience

Please refer the Job description for details