Associate Practice Manager at CVS Health

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

102000.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Team Development, Clinic Operations, Patient Experience, Service Recovery, Operational Initiatives, Scheduling Processes, Leadership, Community Engagement, Problem Solving, Mentorship, Collaboration, Adaptability, Judgment, Confidentiality

Industry

Hospitals and Health Care

Description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Associate Practice Manager Company: Oak Street Health Role Description: The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis. Core Responsibilities: Staff Management and Development Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+ Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times Clinic Operations Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows Ensure our patient scheduling processes are executed efficiently Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours. Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows Leadership and Community Engagement Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center Other duties as assigned This role reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership (depending on location) and has an opportunity for advancement. What we're looking for Required: 2 or more years of experience in a supervisory role Ability to work flexible hours as needed, with occasional evenings Proficient PC skills US work authorization Strongly Preferred: Bachelor's or Master's Degree in a related field 5 or more years of experience in a supervisory role within a clinical setting Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve Experience successfully driving teams towards achievement of metrics Preferred: Experience with Google Suite Other Skills: A passion for mentorship and team development Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams A problem-solving orientation and eagerness to identify process gaps and implement practical solutions A flexible and positive attitude, including being comfortable with ambiguity A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities Impeccable judgment and maturity A supportive attitude toward our patient population of older adults Able to handle confidential information with discretion Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $102,000.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Responsibilities

The Associate Practice Manager leads and manages operations at a primary care clinic, ensuring smooth daily operations and supervising a multi-disciplinary team. They drive patient satisfaction and clinical outcomes while implementing operational initiatives and supporting team development.