Associate Process Manager at eClerx Career Site

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Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Agile, Microsoft Project, Jira, Client Management, Stakeholder Engagement, Presentation Skills, SDLC, Risk Management, Change Control, Data Platforms, APIs, Integration Projects, Confluence, Power BI, .Net Development

Industry

IT Services and IT Consulting

Description

About the role: Own delivery across multiple client projects, coordinating internal teams and client POCs. Drive plans, risks, metrics, and exec-ready updates; run Agile ceremonies; and ensure outcomes land on time with quality. Key Responsibilities Plan and manage multi-project delivery (scope/schedule/cost/quality) using Agile methods. Build and maintain integrated project plans (Microsoft Project) and work item tracking (Jira). Lead ceremonies: sprint planning/reviews, stand-ups, retros; manage RAID & change control. Partner with client POCs and internal leads to unblock decisions and dependencies. Publish weekly metrics (burn-up/burn-down, velocity, SLA/SLO, risk RAG, financials) and executive presentations. Coordinate SIT/UAT, readiness checklists, and go-live runbooks; manage cutovers/hypercare. Enforce governance: scope, quality gates, compliance, and communication cadence. Qualifications & Experience 8–12 years in project/program management; 3+ years managing multiple concurrent projects. Proven client-facing experience with senior stakeholders; strong negotiation and escalation skills. Hands-on with Microsoft Project and Jira (reports/dashboards a must). Delivered projects using Agile (Scrum/Kanban); familiarity with hybrid models. Strong presentation skills; can create progress update decks and dashboards for execs. Solid understanding of SDLC, environments (SIT/UAT/Prod), and release management. Nice to Have Certification: PMP, CSM/PSM, SAFe. Exposure to data platforms, APIs, or integration projects. Experience with Confluence, Power BI/QlikSense for reporting. .Net development background Success Metrics (first 90–180 days) On-time delivery to committed milestones; variance ≤ 10%. Predictable sprints (velocity stability ±15%), visible RAID logs, zero “surprise” escalations. Clear, consistent stakeholder reporting (weekly/biweekly), green audit on governance. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

The Associate Process Manager will own delivery across multiple client projects, coordinating internal teams and client points of contact. They will manage project delivery using Agile methods and ensure outcomes are delivered on time and with quality.