Associate Process Manager at eClerx Career Site

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Management, Network Surveillance, Outage Detection & Validation, Escalation Management, Service Assurance, Telecom NOC Operations, Incident Coordination, Ticketing & Monitoring Tools, RCA & Event Analysis, Stakeholder Communication, SLA Governance, DWDM, MPLS, IP Ethernet, Fiber, Optical Transport Networks

Industry

IT Services and IT Consulting

Description

Event Management – Telecom NOC We are seeking experienced Event Management professionals with a strong background in Telecom NOC, ISP Operations, Transport Networks, FTT, IP Ethernet, or Network Operations environments. The ideal candidate will be responsible for real-time network event surveillance, outage detection, impact validation, escalation governance, communication management, and ownership tracking across IP Ethernet, Transport, FTT, and Critical Infrastructure environments. This role serves as the operational command centre for identifying service-impacting events, coordinating timely notifications, driving escalations, and ensuring that all major outages receive the appropriate operational ownership and visibility. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

Responsible for real-time network event surveillance, outage detection, and impact validation across IP Ethernet and Transport environments. The role involves coordinating notifications, driving escalations, and ensuring operational ownership of major outages.