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Associate Process Manager at eClerx Career Site
Pune, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Analytics, Digital Analytics, VoC, NPS, Qualtrics, Medallia, Sprinklr, Social Media Listening, Sentiment Analysis, Adobe Analytics, Google Analytics, Power BI, Tableau, Data Storytelling, Stakeholder Management, MS Excel

Industry

IT Services and IT Consulting

Description
The Associate Process Manager will be responsible for managing and delivering end-to-end analytics and insights projects related to customer feedback, digital channels, and brand sentiment. The role requires strong expertise in analyzing customer interactions across multiple touchpoints (social media, web/app analytics, surveys, reviews, NPS) and converting them into actionable insights. The candidate will collaborate with cross-functional teams, manage stakeholders, and drive continuous improvement initiatives to enhance customer experience.
Responsibilities
The Associate Process Manager will manage end-to-end analytics and insights projects related to customer feedback, digital channels, and brand sentiment. They will collaborate with cross-functional teams to convert customer interaction data into actionable business recommendations.