Associate Process Manager at eClerx Career Site

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Event Monitoring, Ticketing Systems, Operational Coordination, Communication, Telecom Operations, ISP Operations, NOC Support, SLA Adherence, Documentation, Technical Support, Field Technician Coordination, Reporting, Problem Escalation

Industry

IT Services and IT Consulting

Description

Job Summary The Event Management Coordinator will be responsible for monitoring operational events, coordinating with Field Technicians and NOC support teams, and ensuring timely ticket updates and routing. The role primarily focuses on operational coordination, ticket management, and communication across multiple teams to ensure smooth incident handling and resolution within the client environment. This role is suitable for fresh graduates or professionals with up to 3–5 years of experience, preferably with exposure to the telecom or ISP domain. Key Responsibilities Coordinate with Field Technicians, NOC teams, and other client support groups for event handling and incident management. Monitor operational events and ensure timely ticket creation, updates, and proper routing to the correct support queues. Maintain accurate documentation and status updates within the ticketing system. Track and follow up on open incidents/events until proper ownership is assigned. Communicate effectively with internal and client teams to ensure clear visibility of ongoing events and actions. Escalate issues as required based on defined operational procedures. Support the operations team by maintaining consistent communication flow between field operations and NOC teams. Ensure SLA adherence through timely coordination and updates. Maintain operational logs and support reporting activities when required. Required Skills Excellent written and verbal communication skills in English Strong coordination and communication abilities Ability to work in a fast-paced operational environment Good attention to detail for ticket updates and documentation Basic understanding of ticketing workflows and incident handling Ability to work collaboratively with multiple teams Preferred Skills (Good to Have) Basic knowledge of Telecom / ISP operations Exposure to NOC environments or ticketing systems Understanding of incident/event management processes Experience & Qualification Freshers or candidates with 0–5 years of experience Bachelor’s degree in any discipline Experience in telecom operations / BPO / coordination roles will be an advantage

Responsibilities

The Associate Process Manager is responsible for monitoring operational events and coordinating with field technicians and NOC teams to ensure timely incident resolution. They must maintain accurate documentation within the ticketing system and ensure adherence to service level agreements.