Associate Product Manager

at  D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
We are seeking a skilled and detailed-oriented Student Information System (SIS) Specialist to manage, maintain, and enhance SIS Integrations with Brightspace LMS. This role will focus on SIS Integrations to begin and has a potential to expand to other integrations with Brightspace LMS. This role involves ensuring the integration operates efficiently and provides a seamless experience for D2L customers. The ideal candidate will have technical expertise, problem-solving skills, and a strong understanding of educational data and processes. This role will closely work with the Product Manager responsible for Integrations and will influence the product enhancements.

EXPERIENCE AND EDUCATION RECOMMENDATIONS:

Education and Experience:

• Bachelor’s degree in information systems, Computer Science, Education or a related field.
• 2+ years of experience managing or supporting Student Information Systems or similar platforms

Technical Skills:

• Proficiency in SIS platforms (e.g., PowerSchool, Infinite Campus, Ellucian, or similar).
• Familiarity with system integrations, APIs, and data migration processes.
• Experience with data analytics tools, SQL, or reporting software is a plus.

Soft Skills:

• Excellent problem-solving and critical-thinking abilities.
• Strong communication and interpersonal skills to collaborate with diverse stakeholders.
• Detail-oriented with a commitment to maintaining data accuracy and documentation.

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don’t believe you meet every single qualification outlined, because we love to help our people grow and develop!

System Administration:

• Manage, configure, and maintain the SIS Integrations with various SIS vendors (either direct integrations with Brightspace LMS or via middleware platforms) on sandbox environments.
• Conduct regular system audits to ensure data integrity, accuracy and compliance.
• Document the SIS Integrations.
• Partner with Implementation Consultants to document customer specific SIS configurations.

User Support and Training:

• Provide technical support to end-users, including customers and internal D2L teams (Support, Technical Account Managers, Implementation Consultants, Trainers)
• Develop and deliver training sessions and materials for internal D2L teams (Support, Technical Account Managers, Implementation Consultants, Trainers)
• Serve as the primary point of contact for SIS-related inquiries and troubleshooting.
• Document common user errors.

System Enhancements and Integration:

• Partner with Product Manager on SIS Integration Enhancements
• Identify opportunities to improve system functionality and streamline workflow
• Stay on top of release notes of SIS vendors and middleware providers
• Test and implement system updates, new features, and upgrades.

Collaboration and Communication:

• Works closely with the SIS Product Manager and relays the institutional needs for SIS Integrations.
• Engages with other stakeholders to gather input.
• Work with middleware platforms on support tickets.
• Participate in cross-departmental initiatives to improve processes and workflows.