ABOUT EDGETIER

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.
We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.
This is an incredible opportunity, and we’d love for you to join us on this journey!

ABOUT THE ROLE

As an Associate Product Manager at EdgeTier you’ll work closely with teams across the business to make sure EdgeTier’s products deliver real value by balancing customer needs, business goals, and technical feasibility.
This role will see you taking ownership of key product areas while you shape and deliver features that make a real impact. You’ll work closely with design, engineering, and other stakeholders to ensure that every feature EdgeTier delivers is well integrated into the broader platform experience.
If you’re ready to drive AI-powered solutions, solve data visualisation challenges, lead key product initiatives, and if you love working in a space where things move quickly and ideas turn into action - this is the role for you!

WHAT YOU’LL DO

• Defining Product Requirements: Translate business needs into clear, structured product requirements.
• Prioritising Features & Managing the Backlog: Work with stakeholders to determine what gets built and when, balancing impact and feasibility.
• Supporting Agile Development: Participate in sprint planning, backlog refinement, and retrospectives with our engineering teams to keep development on track.
• Working with Engineering & UX Teams: Work with UX designers to define intuitive flows that deliver on requirements. Ensure technical implementations align with business goals.
• Driving Product Launches: Collaborate with marketing and customer success to document the how-to behind new features, providing clarity and helping drive adoption.
• Gathering Customer Feedback: Conduct user research and competitive analysis to validate and refine features before launch.

WHY IS THIS ROLE AN EXCITING OPPORTUNITY?

This exciting role will play a huge part in the future growth of EdgeTier and will see you work on every feature across the platform. Working as part of a small team, you’ll have a huge opportunity to make a big impact on a rapidly growing organisation.

BE ACCOUNTABLE

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.