JOB SUMMARY

Do you have experience of managing and supporting Microsoft 365 products, including Office applications, Sharepoint, and Teams?
Do you have excellent interpersonal skills with the ability to build relationships with a variety of stakeholders and understand their needs?
If so, this is an exciting opportunity to join the Food Standards Agency (FSA) as our Associate Product Manager, and we’d love to hear from you!
The FSA is a non-ministerial department of over 1600 people. We play a critical role in protecting public health and consumers’ wider interests in food across England, Wales and Northern Ireland. Our vision is an important one - to drive change, delivering “food you can trust” and working towards a healthier and more sustainable food system.

JOB DESCRIPTION

You will work as part of a team responsible for a portfolio of digital products and services, working alongside the delivery teams in our Openness, Data and Digital (ODD) Directorate, where you’ll support, maintain and develop products to improve outcomes for our customers.
You’ll work in partnership with stakeholders across the FSA, as well as significant involvement in building and maintaining working relationships with external suppliers.
You’ll also work collaboratively with our business and operations colleagues to drive improvements to digital services that support ODD objectives and the FSA’s strategy.
We’re looking for someone with enthusiasm and drive, strong interpersonal and strategy skills, who enjoys working in an agile environment and understands how user-centric solutions can drive down demand.

PERSON SPECIFICATION

Please read the attached Candidate Pack to discover further details about the role, our organisation, who we are looking for and the criteria we will assess against during the selection process.
We look forward to receiving your application and wish you every success.

EXPERIENCE

• Lead criteria: Experience in managing and supporting Microsoft 365 products, including Office applications, SharePoint, and Teams. Ability to troubleshoot issues, provide user support, and optimise the use of these tools to meet organisational needs.
• Experience of identifying and engaging with users or stakeholders to collate user needs evidence. Understanding and defining research that fits user needs. Using quantitative and qualitative data about users to turn user focus into outcomes.
• Excellent interpersonal skills and the ability to quickly develop strong working relationships with stakeholders and external suppliers.
  Desirable criteria (Desirable criteria will only be assessed in the event of a tie between candidates).

EXPERIENCE

• Experience of managing products and services at different phases of the lifecycle, and moving between those phases, effectively consult specialists where required. You can determine the appropriate remedy and assist with its implementation.
  Lead Criteria An initial sift will take place on the Lead Criteria.
  In the event that we receive a large number of applications, the minimum pass mark for the Lead Criteria may be raised at shortlisting stage. Candidates who apply under the DCS, GPTW or RIS schemes and meet the minimum requirements will be unaffected by the pass mark raise.

EXPERIENCE

• Experience in managing and supporting Microsoft 365 products, including Office applications, Sharepoint, and Teams. Ability to troubleshoot issues, provide user support, and optimise the use of these tools to meet organisational needs.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

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