Associate Product Manager at Wheely Technologies Ltd

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Customer Service, AI-Driven Automation, UX/UI, Analytical Skills, Communication, Cross-Functional Team Leadership, Roadmap Management

Industry

Software Development

Description

About Wheely Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience. As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth. We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction. What You Will Be Doing Lead a cross-functional team of engineers, designer and product analyst Manage your team's roadmap to align with Wheely’s mission Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance: Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service Support the implementation of AI-driven automation in chauffeur contacts Work on internal tools that increase the speed and consistency of contact resolution Find product solutions that help Customer Service agents deliver a more personal experience Requirements Internship (with the possibility to transition into full-time employment) STEM degree from a top university (fresh grad) or a final year student Full-time: STEM degree from a top university 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC) A passion for great UX/UI Outstanding written communication Highly analytical What we offer We expect excellence from our people — both on the road and in the office. In return, we offer flexible working hours, stock options, and a range of exceptional perks and benefits. Competitive salary and equity package Medical insurance, including dental services Life and critical illness insurance Monthly credit for Wheely journeys Lunch allowance Cycle to work scheme Professional development subsidies On-site role located in West London Wheely has an in-person culture but allows flexible working hours and work from home when needed. All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Responsibilities

The Associate Product Manager will lead a cross-functional team to enhance the efficiency and personalization of the Customer Service team. Responsibilities include managing the product roadmap and supporting the implementation of AI-driven automation.